Grievance Mechanisms

Our commitment: Provide effective grievance mechanisms to employees and stakeholders


We are committed to a strong compliance culture, as reflected in the Nestlé Corporate Business Principles. We ensure our company is managed in line with our principles, through internal reporting and external audits. Employees, suppliers and stakeholders are encouraged to report practices or actions believed to be inappropriate or illegal, and we investigate all complaints with impartiality, prohibiting retaliation. Breaches are immediately stopped, and appropriate response measures implemented.

This replaces our previous commitment to ensure that all employees and stakeholders can easily report possible compliance violations.

Our objectives towards 2020

By 2017: ‘Tell Us’ communicated on Nestlé market websites where legally possible. Markets implementing corporate best practices for managing, reviewing and investigating compliance complaints received through grievance systems.

By 2018: Markets conducting root-cause analyses for selected compliance cases using tools provided by headquarters.

By 2019: Review grievance system’s effectiveness with internal and external stakeholders to define improvement opportunities.

By 2020: Grievance system’s improvements implemented in pilot markets.

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