How many countries comprise Nestlé Equatorial African Region (EAR)?
Twenty one countries: Angola, Burundi, the Union of Comoros, the Democratic Republic of Congo, Djibouti, Eritrea, Ethiopia, Kenya, Madagascar, Malawi, Mauritius, Mozambique, Republic of Congo, Rwanda, Seychelles, Somalia, Southern Sudan, Tanzania, Uganda, Zambia, and Zimbabwe.
How many factories are there in Nestlé EAR?
There are four factories in the region, in Kenya, Zimbabwe, Angola and DRC. Construction of one factory is underway in Mozambique.
What is the Nestlé EAR headquarters current address?
Nestlé EquatorialAfrican Region Limited
The Atrium,
Chaka Road
P.O. Box 50813 – 00200
Nairobi, Kenya
Office: +254 20 649000
Cell: +254 711 043 200/246
E-mail: Info.EAR@ke.nestle.com
What is the difference between Nestlé Equatorial African Region (EAR) and Nestlé Kenya Limited (NKL)
EAR is a corporate company bringing together 21 countries within Equatorial Africa. NKL is a constituent company of Nestlé EAR Ltd and has its offices and factory in Pate Road, Industrial Area, Nairobi, Kenya.
How can I join Nestlé in the Equatorial African Countries?
The Company’s policy is to hire and promote individuals through a professional process; one that reflects the Company’s commitment to the principles of hiring the best possible candidates and; ensuring employment equity.
The potential for professional development is an essential standard for recruitment. Special attention will be paid to the match between the candidates’ personal attitudes and the Company’s culture and values as well as their willingness to adhere to the Nestlé Corporate Group-wide Policies and Guidelines.
The Company is committed to providing internal promotional opportunities whenever possible through job postings, career and succession planning initiatives. However, Management and the respective Human Resources Business Partner will keep an eye on valuable candidates externally to benchmark internal skills with external offers.
Depending on the company’s future needs and plans, young and appropriately qualified personnel are also recruited as trainees for various functions under the Management Trainee Schemes.
How can I contact Nestlé Consumer Services?
Send an e-mail to your local consumer services operation or to consumers@ke.nestle.com.
Is Nestlé Kenya Limited factory Halal certified?
Yes. Nestlé Kenya Limited products are manufactured according to Halal specifications and they meet all the Halal manufacturing criteria. However, be keen to check the label of the manufacturer as not all Nestlé products distributed by Nestlé Kenya Limited are manufactured within their factory. Some products may have been imported from other sister companies.
How can I be sure that the products I buy are genuine Nestlé products and not counterfeits?
In case you suspect a Nestlé product is not a genuine one, please contact the Nestlé office in your country, or the consumer services number found on the product pack for verification.
What does Nestlé mean by “Creating Shared Value”?
Creating Shared Value is a fundamental part of Nestlé’s way of doing business that focuses on specific areas of the Company’s core business activities namely water, nutrition, and rural development, where value can best be created both for society and shareholders.
How does Nestlé contribute to sustainable environment within the region?
Our products are made in a caring and responsible way that preserves the environment for future generations while contributing to environmentally sustainable social and economic development especially in the rural areas.
What is the Nestlé Foundation?
The Nestlé Foundation for the Study of Problems of Nutrition in the World
This foundation was established in 1966 by a donation by the Nestlé Company on the occasion of its centenary. The Foundation was self-constituting and formed a council consisting of five internationally well-known Council Members. The Foundation is financially and operationally independent of the Nestlé Company. The offices of the Nestlé Foundation are in Lausanne, Switzerland.
Visit the website: Nestlé Nutrition Foundation (Nestlé Nutrition foundation).
Are Nestlé products identical throughout the world?
No. Nestlé encourages its national operations to adapt products locally, in order to respect the local, regional and national habits and the tastes, cultural and religious backgrounds of consumers as well as their purchasing power. While all products must correspond to our quality requirements, they vary extensively in composition, recipe, packaging and branding.
How do you ensure that quality standards are respected in all countries?
Through a three-tiered quality control system that encompasses the careful selection of raw materials, the production process and distribution up to the point of sale. Factory laboratories, regional quality control laboratories and central quality control work together to make sure that our products are safe and of good quality.
Is it possible to buy all Nestlé products in my country?
Our local companies decide whether a given product has the potential to be successful in their market in light of consumption habits, taste and cultural background.
What happens when people are allergic to a food?
Food allergy involves a response of the body's immune system to the protein in a food the consumer has eaten. To be able to react in this way the body has to be 'sensitized' to a food and produce antibodies to it. Then, when you eat the food the antibodies kick in and they try to attack the food. This can result in lots of different symptoms – stomach upsets (vomiting, diarrhea, nausea), or skin reactions (rashes, dermatitis, itching or swelling), or respiratory problems (sneezing, rhinitis or asthma).
But worst of all, for some really unfortunate people, a severe and rapid reaction called anaphylaxis can occur. Here, several symptoms occur, the throat can swell and close plus there is a dramatic drop in blood pressure. Without urgent medical treatment some people can die from this extreme allergic reaction. It seems that young food allergic persons suffering from asthma are at highest risk of dying from an anaphylactic shock.
How much do allergic people need to eat before they get an allergic reaction to a food?
No safe levels have been suggested as yet, but the amounts causing a reaction can be very small indeed.
How do you manage food allergies?
There is no cure for food allergies; prevention has to be based on avoidance. The susceptible person must exclude foods containing the things they are allergic to from their diet.
Food manufacturers and handlers are responsible for adequate and accurate food labeling. This involves either working in an environment that is free from a particular allergen, using specific efforts to avoid the inadvertent presence of critical allergens or precautionary labeling.
What is Nestlé’s response to scam emails?
There have been cases of emails sent to individuals or organizations falsely purporting to be from Nestlé or a partner organization of Nestlé. These are scam emails, and will sometimes ask you for information such as a password or user ID and even sums of money in return for more money or other benefits, such as winning a Nestlé competition or promotion in return.
These emails sometimes look quite convincing, with a Nestlé or Nestlé brand logo, or coming from an email address that looks as if it could be from Nestlé.
These emails may be false and not at all associated with Nestlé itself or any partner organizations; therefore we strongly suggest that you make sure of the authenticity of such mails (or any other communication) before sending any reply. Nestlé further strongly suggests that you do not send money or any other information; it is simply not Nestlé policy to ask for money or other information in return for winnings, prizes, job interviews or any sort of registration.
If you are worried about an email that you have received, please mail us at nestle@ke.nestle.com to help us to become aware of those incidents and take action against these people. You may also inform or ask your internet service provider for advice or help.
What are trans-fatty acids?
Trans-fatty acids (TFA) are a specific form of fat formed when liquid oils are turned into solids such as shortening and hard margarine in a process known as partial hydrogenization. According to Western European dietary data, half of TFA consumed occur naturally in foods such as milk and meat products. The rest comes principally from oil and fats (19%), or prepared foods such as bakery goods (13%), chips, French fries, pizzas and other savoury pies.
Why are they bad?
Eating excess TFA can result in undesirable effects on blood cholesterol (raising LDL, or bad cholesterol; lowering HDL, or good cholesterol) and thus could potentially have a bad impact on heart health.
What is Nestlé doing about TFA?
Nestlé considers that the reduction of TFA in prepared food products is important and has been committed since 1993 to reduce TFA in prepared food products. In a normal consumption pattern, TFA intake would not exceed 3% of the total fat in foods, or 1% of the daily total energy intake as recommended by the World Health Organization (WHO).
Priority was given to reduce TFA in products which are consumed by children and to products containing higher levels of TFA such as soups, snacks, pizzas, ready-made meals and certain confectionery items. (Nestlé has relatively few products such as oils, meat products, cheese, bakery goods, and butter which are principal sources of TFA). Since 2002, Nestlé has reduced the use of trans fatty acids in its product portfolio by more than 25,000 tonnes. Compliance with the TFA reduction policy is audited in our businesses globally. By end 2006, 95% of Nestlé’s product range complied with the policy.
What is Nestlé’s commitment to Nutrition, Health and Wellness?
Food has entered a new phase - today's consumer is looking for something more - an improved nutritional value. We aim to be able to give consumers the products they need for a healthy lifestyle. We encourage a balanced, healthy diet and make products that fit into this; we are committed to increasing the nutritional value of our products while improving taste and pleasure.
How does Nestlé demonstrate concern for the environment?
Nestlé’s aim is to become a world leader in environmental performance. Please see our environmental section for detailed information on how we are achieving this aim.
How much does Nestlé spend on Research and Development?
Our R&D operations are spread worldwide to combine global scale with local relevance. Our network begins with the Nestlé Research Centre near Lausanne, Switzerland; we have 18 product technology and R&D centres worldwide, with more than 280 Application Groups in our individual operating companies. In addition, we have more than 300 contracts with universities and other partners in basic research.
What are Nestlé’s main areas of activity?
Nestlé, throughout its history, has mainly focused on food and beverages.
What about the safety and quality of Nestlé’s products?
The safety and quality of our products are non-negotiable priorities for Nestlé. Our company proactively, quickly and voluntarily acts in the interest of consumer safety. For any queries, please contact Consumer Services on Tel: (254) 20 3990000 / 2303990-1
Can I submit an idea for a new product/variant to an existing product?
We are always pleased to hear new ideas for products or product variants. At Nestlé, we have a Research & Development team who work in partnership with the Marketing department and are solely responsible for testing and evaluating new product ideas all the time. Often people send us their suggestions for things we may have already tried.
For every new product that reaches the market place, fifty or more will have failed to meet expectations somewhere during development. New products have to be carefully researched to ensure they have mass appeal, and the decision to introduce a new product is always based on the results of extensive market research. Unfortunately, for these reasons, we are not able to use any ideas from members of the public.
However, if you would still like to share your ideas with us, please email us at consumers@ke.nestle.com
Are the Nestlé products in Equatorial African Region available in other countries?
Kindly contact the Nestlé office of your country of interest to obtain information on individual products.
Contact information for all Nestlé companies in different countries can be accessed through www.nestle.com